How do I verify my account? (CA)

What information is required to verify my ID when I create my account? 

Customers will be required to verify their identity. For your safety, the ability to deposit, wager or withdraw funds will be disabled until the identity verification process is complete.

Depending on the product you're using, you may need to provide the following information to set up your account: 

  • Full legal name
  • Physical mailing address (PO boxes and commercial addresses aren't accepted)
  • Date of birth
  • Occupation

What happens if my identity verification fails? 

If your identity verification fails due to a mistake in the provided information, you will be given the option to re-enter the information:

The number of attempts to re-verify your information is based on how you access the application:

  • Mobile application customers get 2 more attempts (in addition to the first attempt) 
  • Web browser customers get 3 more attempts (in addition to the first attempt)
If we cannot verify your identity through this automated flow, please email us at for expedited help.

What happens after I successfully upload my documentation?

After you upload your document successfully, our Customer Support team will review your document and send you an email with the result of your verification

What happens if my document upload is unsuccessful?

If all attempts to verify your identity remain unsuccessful, you will be given the option to upload an additional identification document.  The information entered into the online form and the associated identity documentation will be reviewed, and a DraftKings Player Advocate will get back to you with the verification result shortly.