What information is required to verify my ID when I create my account?
Customers will be required to verify their identity. For your safety, the ability to deposit, wager, or withdraw funds will be disabled until the identity verification process is complete.
Depending on the product you're using, you may need to provide the following information to set up your account:
- Full legal name
- Current physical mailing address (PO boxes and commercial addresses aren't accepted)
- Email address
- Date of birth
- Occupation
- Phone number
- PEP/HIO attestation
In addition, customers may be asked to provide the following information:
- Country of residence
- Business telephone number, employer name, and the address of the employer
- Citizenship
- Alias/preferred name
Frequently asked questions
What happens if my identity verification fails?
If your identity verification fails due to a mistake in the provided information, you’ll be given the option to re-enter the information:
The number of attempts to re-verify your information is based on how you access the application:
- Mobile application customers get 2 more attempts (in addition to the first attempt)
- Web browser customers get 3 more attempts (in addition to the first attempt)
If we can’t verify your identity through this automated flow, contact Customer Support for expedited help.
What happens after I successfully upload my documentation?
After you upload your document successfully, our Customer Support team will review your document and send you an email with the result of your verification.
What happens if my document upload is unsuccessful?
If all attempts to verify your identity remain unsuccessful, you’ll be given the option to upload an additional identification document. The information entered into the online form and the associated identity documentation will be reviewed, and a DraftKings Customer Support team member will get back to you with the verification result shortly.