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DraftKings Help Center
  1. DraftKings Help Center (CA)
  2. My Account (CA)
  3. Geolocation & Troubleshooting

Why can’t DraftKings detect my location? (CA)

DraftKings is required by law to determine your physical location while using our services. This is verified by GPS/Bluetooth/Wi-Fi location services. Generally, if you’re having trouble with location detection, it’s because location services or Wi-Fi aren’t enabled on your device. 

Learn more about turning on location services for iOS, Android, and Desktop or enabling Wi-Fi.

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Canada Location Restrictions (CA) Why am I being restricted after installing the location plugin? (CA) Why do I need to download/install the GeoComply Player Location Check plugin? (CA) Do I need to disable my proxy, virtual private network, or remote desktop program to use DraftKings? (CA) Can I access DraftKings from my phone or tablet? (CA) How do I turn on location services for a web browser? (CA) How do I confirm if I’ve successfully installed the GeoComply Player Location Check plugin? (CA) Browser and Mobile Device Requirements: General Troubleshooting (CA) Why can’t DraftKings detect my location? (CA) Why am I seeing a restricted or ineligible location message? (CA)
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