How do I enable or disable two-factor authentication (2FA)?

Important: DraftKings Customer Service will never ask you to confirm a code that was sent to your device. If someone asks you for the code, please change your password immediately.

To enable/disable 2FA via app: 

  1. Log into a DraftKings app. 
  2. Tap your profile photo and select Login & Security
  3. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
  4. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code
  5. Enter the 2FA code sent to your mobile phone and tap Turn On 2FA

To enable/disable 2FA via mobile web: 

  1. Log into DraftKings
  2. Tap the three-line Menu icon in the top left corner. 
  3. On the left rail, tap the gear Settings icon.
  4. Tap Account Information
  5. From the My Account dropdown in the center of the screen, select Login & Security
  6. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
  7. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code

To enable/disable 2FA via desktop: 

  1. Log into DraftKings
  2. Click your profile photo and select Account Information
  3. On the left rail, click Login & Security
  4. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
  5. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code

Notes about managing two-factor authentication (2FA):

  • 2FA won’t work with a phone number that can’t receive SMS messages. 
  • If you need to change your phone number, you’ll need to turn two-factor authentication off and back on.
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