There could be 2 reasons why you might be unable to access the Sportsbook after installing the location detection plugin:
- You are not physically located in a state that permits sports betting or you are very close to the state border.
- You do not have a WiFi adapter installed on your PC. A WiFi adapter must be installed and turned on at all times in order to be able to play on our site. DraftKings detects your location by locating nearby WiFi hotspots in order to determine that you are located in a legal jurisdiction. In order to enable us to do this, you need a WiFi adapter installed and switched on.
If you do not have a WiFi adapter and need further assistance, you will need to contact our Customer Support team.
Learn more about GeoComply location services - installing, enabling and troubleshooting.