1. DraftKings Help Center (CA)
  2. My Account (CA)
My Account (CA)

Managing your account, promotions, and a variety of other account-related topics.

Taxes
How do I get a Win/Loss Statement from DraftKings?
Promotions
How can I see if I opted-into a promotion? When will my promotion be credited? Will I receive a deposit bonus with my first deposit? What promotions are currently available? When can I expect my Casino free credits? How do I qualify for a promotion?
See all 8 articles
DK Dollars
What are DK Dollars?
Account Policies
How do I verify my account? Where are the Terms of Use? How old do I have to be to play on DraftKings? Can I create multiple DraftKings accounts? Can I use my existing DraftKings account to log into all products?
Account Management
How do I register my DraftKings Sportsbook account with my DraftKings Fantasy Sports account information? Can I disable the Casino? What do the transaction categories on the transaction page mean? Does DraftKings prevent commingling of funds between consumer accounts and company operating expenses? How do I contact DraftKings Customer Support? How do I access the DraftKings Help Center from a DraftKings app?
See all 11 articles
Account Login & Security
How is my information protected? What is strong authentication and how do I enable it? What is two-factor authentication (2FA)? How do I enable or disable two-factor authentication (2FA)? Troubleshooting login issues - overview What can I do if my account is locked?
See all 8 articles
Account Profile & Settings
How do I manage push notifications or email settings? How do I close my DraftKings account? How do I change the email address on my DraftKings account? Why am I being asked to verify my identity? Can I change my DraftKings username?
Geolocation & Troubleshooting
Why am I being restricted after installing the location plugin? Why do I need to download/install the GeoComply Player Location Check plugin? Do I need to disable my proxy, virtual private network, or remote desktop program to use DraftKings? Can I access DraftKings from my phone or tablet? How do I turn on location services for a web browser? How do I confirm if I’ve successfully installed the GeoComply Player Location Check plugin?
See all 16 articles