1. DraftKings Help Center (CA)
  2. My Account (CA)
My Account (CA)

Managing your account, promotions, and a variety of other account-related topics.

Taxes
How do I get a Win/Loss Statement from DraftKings? (CA)
Promotions
How can I see if I opted-into a promotion? (CA) When will my promotion be credited? (CA) Will I receive a deposit bonus with my first deposit? (CA) What promotions are currently available? (CA) When can I expect my Casino credits? (CA) How do I qualify for a promotion? (CA)
See all 8 articles
DK Dollars
What are DK Dollars? (CA)
Account Policies
Where are the Terms of Use? (CA) How old do I have to be to play on DraftKings? (CA) Can I create multiple DraftKings accounts? (CA) How do I verify my account? (CA) Can I use my existing DraftKings account to log into all products? (CA)
Account Management
DraftKings' getting started guide (CA) Can I disable the Casino? (CA) What do the transaction categories on the transaction page mean? (CA) Does DraftKings prevent commingling of funds between consumer accounts and company operating expenses? (CA) How do I access the DraftKings Help Center from a DraftKings app? (CA) I contacted DraftKings Customer Support. How long will it take to get a reply? (CA) 
See all 9 articles
Account Login & Security
How is my information protected? (CA) What is strong authentication and how do I enable it? (CA) What is two-factor authentication (2FA)? (CA) How do I enable or disable two-factor authentication (2FA)? (CA) Troubleshooting login issues - overview (CA) What can I do if my account is locked? (CA)
See all 8 articles
Account Profile & Settings
How do I manage push notifications or email settings? (CA) How do I close my DraftKings account? (CA) How do I change the email address on my DraftKings account? (CA) Why am I being asked to verify my identity? (CA) Can I change my DraftKings username? (CA)
Geolocation & Troubleshooting
Canada Location Restrictions (CA) Why am I being restricted after installing the location plugin? (CA) Why do I need to download/install the GeoComply Player Location Check plugin? (CA) Do I need to disable my proxy, virtual private network, or remote desktop program to use DraftKings? (CA) Can I access DraftKings from my phone or tablet? (CA) How do I turn on location services for a web browser? (CA)
See all 17 articles