Community Update: Fantasy Sports UK Discontinuation (UK)

JUMP TO SECTION

Beginning on 4 October 2024, DraftKings will no longer be offering DraftKings Fantasy Sports contests in Great Britain.

Key Information for the UK Fantasy Sports Shutdown:

  • Shutdown Date: 4.10.2024
  • Withdrawing Funds: Customers can withdraw funds even after the shutdown date
  • Bonus Funds: All Crowns, DK Dollars, Contest Tickets and Achievements will be converted to cash according to the following conversion rates:
    • 550 Crowns = $1
    • Ticket Value = Equivalent Cash Value
    • DK Dollars = Equivalent Cash Value
    • DFS Achievements = Equivalent Cash Value
  • Final Date to Withdraw: 23:59 GMT on 03.06.2025
    • Please Note: If after 03.06.2025, you still have funds which were not withdrawn from your account, you can contact the DraftKings Customer Support Team by emailing support@draftkings.com and ask for them to arrange to return your funds.
  • Exchange Rate: Customers USD balances will be converted upon withdrawal to £. The conversion rate is determined at the point the withdrawal is initiated.

Below are several FAQs to assist you with questions related to this change:

Why are you closing your website?

DraftKings has determined that it is in the best interests of the company to discontinue operations in Great Britain.

I have already entered into a contest that hasn't finished or hasn't started yet. How will those contests be resolved?

Any live contest entries submitted prior to 4:30am GMT on 4.10.2024 will continue in the ordinary course and will be settled in accordance with our Terms of Use and the official rules and regulations for the relevant contest(s).

Any entries submitted in contests that have not yet started will be cancelled and your entry fee refunded to you.

Any already-drafted Best Ball entries will remain active entries. Any entries in Best Ball contests where the draft has not yet been completed, including where the draft has not started, will be cancelled and your entry fee will be refunded.

How will Crowns, DK Dollars, Contest Tickets and Achievements remaining in my account be treated?

DraftKings will convert the DK Dollars, Crowns, and Contest Tickets in your account to the equivalent of real USD that can be withdrawn, as follows:

  • DK Dollars: $1 DK Dollar = $1 USD;
  • Crowns: 550 Crowns = $1 USD;
  • Contest Tickets: $1 of Contest Ticket value = $1 USD.

For example: $5 DK Dollars = $5 USD; 25,000 Crowns = $45.46 USD; $10 Contest Ticket = $10 USD.

The conversion rate from USD to Pounds is determined at the point you initiate the withdrawal.

DraftKings will award the USD cash value of any Ironman Achievement payouts to any player who was still eligible for an Ironman Achievement (based on the conversion ratios above). DraftKings will also pay out the cash value of any other pending Achievements.

I have funds in my account, how do I access them?

We encourage you to log in to your account as normal and request to withdraw your outstanding balance as soon as possible and before 23:59 GMT on 03.06.2025.

If after 03.06.2025, you still have funds which were not withdrawn from your account, you can contact the DraftKings Customer Support Team by emailing support@draftkings.com and ask for them to arrange to return your funds by an alternative method.

I have funds in my account, but I have yet to use the funds to enter into any contests. Will I be able to withdraw my funds?

Yes. There shall be no restriction on withdrawing funds that have not been used in any contests.

I have funds in my account, but need to update my card details.

If your registered card has expired or been lost or stolen, please contact the DraftKings Customer Support Team by emailing support@draftkings.com from the email address registered on your account.

What can I do if my withdrawal payment method has expired?

If your previous withdrawal method is no longer active, you can withdraw via PayPal or a wire transfer. Visit the withdrawal page and enter your PayPal or wire information to withdraw your funds.

  • Please note that your bank or PayPal may charge fees to withdraw funds.
  • You must pass two-factor authentication in order to withdraw via wire transfer or PayPal.

How long will you keep my personal data after my DraftKings account has been closed?

If you are a customer in Great Britain, we will keep your personal data for as long as it is needed to settle any outstanding balances owed to you and to meet our legal and regulatory obligations, including, but not limited to, any retention periods required or permitted by law, after which time we will undertake to dispose of the data.

I want to make a complaint or I have an outstanding complaint.

You may continue to raise any complaint by contacting the DraftKings Customer Support Team and our ADR provider, Independent Betting Adjudication Service (IBAS), will remain available to deal with any disputes which may arise and which are not resolved through our complaints procedures.

How do I withdraw my funds?

How to withdraw funds from a DraftKings app

  1. Log into your DraftKings app.
  2. Tap your profile photo in the top left corner.
  3. Scroll down and tap Withdraw.
  4. On the Withdraw Funds page, enter an amount for How much do you want to withdraw?
  5. Tap Continue.
  6. Review the payment method(s) that funds will be distributed to, as well as the current conversion rate from USD to GBP
  7. Tap Request Withdrawal.

How to withdraw funds from desktop or laptop

  1. Log into DraftKings on desktop.
  2. Click your profile photo in the top right corner of the homepage and select Account Information from the dropdown that appears.
  3. In the left rail of My Account, click Withdraw.
  4. On the Secure Withdrawal page, enter an amount for How much do you want to withdraw?
    • Check Available To Withdraw on the right to confirm the amount you can withdraw.
  5. Click Continue.
  6. Review the payment method(s) that funds will be distributed to, as well as the current conversion rate from USD to GBP.
  7. Click Request Withdrawal.

How are withdrawals processed?

DraftKings will distribute withdrawal amounts by payment method in the following manner: DraftKings will take the SUM of all deposits a user has made in the last 6 months for each payment method, and then divide each total amount by the SUM of all deposits across all payment methods to reach a percentage. We then multiply the total withdrawal amount by each of these percentages to calculate the proportion paid out to each payment instrument.

If there is no deposit in the last 6 months, we will allocate 100% of the withdrawal to the most recently used payment method.
Here is an example:

  • Example: A user makes 2 deposits in the past 6 months. Deposit 1 = Visa $100.00 & Deposit 2 = PayPal $100.00
  1. Customer then Requests a $300.00 withdrawal.
  2. DraftKings system will calculate that $200.00 was deposited in the last six months.
  3. DraftKings system will calculate the % owed to Visa & Paypal (amount deposited with VISA or PayPal divided by Total Amount Deposited)
  4. In this case: Visa - 100/200=50%; PayPal - 100/200=50%
  5. DraftKings will then multiply each % by the withdrawal request amount ($300.00), giving us the following breakdown:
    • 50% for Visa = $150.00
    • 50% for Paypal = $150.00
JUMP TO SECTION