DraftKings Casino App: Frequently Asked Troubleshooting Questions - Overview (US)

Important Information

Many Casino issues can be solved by doing some basic troubleshooting. Please follow these troubleshooting steps before contacting DraftKings Customer Support.

Frequently asked questions

How do I restart the DraftKings Casino app?

  1. Log out of your DraftKings account.
  2. Close the DraftKings Casino app.
  3. Re-open the DraftKings Casino app
  4. Sign back into your DraftKings account.

How do I find the latest version of the DraftKings Casino app?

How do I clear the cache and cookies on my device?

How do I check if my Wi-Fi is turned on for my device?

How do I enable Location Service settings for my device?

How do I restart my device?

How do I update my device to the latest software version?

How do I disable any proxies such as a VPN or HotSpot?

I got a “Game Already in Progress” error, what do I do?

You would need to enter back into the game you were playing before being disconnected and finish the round.

To find the most recently played game, please navigate to the Casino homepage and look for the “Recent” section. This area displays the last games you played, making it easy to pick up where you left off in your last game session.