Resolving Casino Issues - Overview (US)

Important Information

Most Casino issues can be solved by doing some basic troubleshooting. Please follow these troubleshooting steps prior to contacting Customer Support:

DraftKings App Troubleshooting 

1. Log out of your DraftKings account and close the app from any open windows, then re-open the app, and sign back in.

 View this process in the visual below for iOS
 a visual step by steps on how to hard reset the DraftKings app via iOS device

View this process in the visual below for Android

A visual step by step on how to hard reset the DraftKings app via Android device

2. Ensure that you have updated to the latest version of the DraftKings app through the app store.

View this process in the visual below in the Apple App Store
A visual guide how to find the latest DraftKings app version in the Apple app store

View this process in the visual below in the Google Play Store

A visual guide how to find the latest DraftKings app version in the Google Play app store

3. Clear the cache on your device.

4. Please verify that you have enabled WiFi and location services on your mobile device. 

    • To help with this, we have Help Center articles for both iOS and Android devices.

View this process in the visual below for iOS
A visual guide how to turn precise location on for DraftKings app for iOS device

View this process in the visual below for Android
A visual guide how to turn precise location on for DraftKings app for Android device

5. Disable any proxies such as a VPN or Hot Spot.

6. (In cases of "Game Already in Progress") please enter back into the game you were playing prior to being disconnected and finish the round.

Desktop/Laptop Troubleshooting

  1. Log out of your DraftKings account and close the browser, then re-open the browser, and sign back in.
  2. Clear the cache on your browser.
  3. Location will not work if you only use a wired connection so please ensure that you have WiFi and location services enabled. 
  4. Try using Google Chrome for the best connection experience.
  5. Disable any proxies such as a VPN or Hot Spot.
  6. (In cases of "Game Already in Progress") please enter back into the game you were playing prior to being disconnected and finish the round.

*If you have followed all of these steps, please reach out to DraftKings Customer Support Team.