1. Log out of your DraftKings account and force quit the app, then re-open the app, and sign back in.

iOS

Android

2. Ensure that you have updated to the latest version of the DraftKings app through the app store.

Apple App Store

Google Play Store

3. Clear the cache on your device.

• iOS: How to clear cache
• Android: How to clear cache

4. Please verify that you have enabled WiFi and location services on your mobile device. 

• • To help with this, we have Help Center articles for both iOS and Android devices.

iOS

Android

5. Disable any proxies such as a VPN or Hot Spot.

6. (In cases of "Game Already in Progress") please enter back into the game you were playing prior to being disconnected and finish the round.

1. Log out of your DraftKings account and close the browser, then re-open the browser, and sign back in.
2. Clear the cache on your browser.
   • Google Chrome (Recommended): How to clear cache
   • Firefox: How to clear cache
   • Safari: How to clear cache
   • Microsoft Edge: How to clear cache
3. Location will not work if you only use a wired connection so please ensure that you have WiFi and location services enabled. 
   • This Help Center article has steps for how to turn on location services
4. Try using Google Chrome for the best connection experience.
5. Disable any proxies such as a VPN or Hot Spot.
6. (In cases of "Game Already in Progress") please enter back into the game you were playing prior to being disconnected and finish the round.