Casino Loss Back Offer - Overview (US)

What is a Casino Loss Back Offer?

A Casino Loss Back promotional offer allows customers to receive a percentage of their net losses back. The percentage of what a customer would receive back is listed in the terms and conditions of the offer in the promotions page.

Frequently asked questions

How will I be credited if I have a net loss?

Customers are credited in Casino Credits, Casino Bonus funds, or DK Dollars at the end of the Promotion Period as specified in the promotional offer terms.

When will I be credited for my net losses? 

Crediting for a Lossback promotion will occur at the end of the Promotional Period. The credit can take up to 24 to 72 hours after the end of the Promotional Period to appear on customer accounts.

If there are technical issues with the promotion, timeframes for you to receive any promotional credits may take 3 - 5 business days.

Customers who qualify will receive a bell notification in the left-hand corner once they have been credited.

How are net losses calculated? 

Net losses are calculated by subtracting qualifying bets wagered in Casino from winnings earned in Casino during the Earning Period.
  • As an example only: If you wagered $1,000 in Casino, and lost $500 in Casino, your net loss would be $500.

What if I have a net win rather than a net loss?

If a customer has a net win rather than a net loss, they would not be eligible for a credit for losses. This is because the customer had a net profit instead of a net loss during the Earning Period.