Casino Playback Promotional Offer - Overview (US)

What is a Casino Playback offer?

A Casino Playback promotional offer allows customers to receive a percentage of their settled handle (gameplay) back up to a specified limit. The promotion percentage of what a customer would receive back and the Casino games eligible for the promotion are listed in the terms and conditions of the offer on the applicable promotions page. Any Casino Playback limit will be identified in the terms and conditions of the applicable promotion offer.

Frequently asked questions

How does a Casino Playback offer work?

The Earning Period begins once a player opts into a Casino Playback offer. During the Earning Period, as the player plays qualifying Casino Games listed in the terms and conditions of the applicable promotion offer, the settled wagers in such qualifying Casino Games would be counted as their handle. 

Once the Promotional Period ends, the player would receive a percentage of the handle (gameplay) back as Casino Credits, Casino Bonus funds, or DK Dollars. The terms and conditions of the promotional offer will state which award (i.e., Casino Credits, Casino Bonus funds, or DK Dollars) will be credited to a player’s account and identify the applicable Promotional Period. 

As an example only: A player opts into a Casino Playback offer of “Earn 5% of your settled wagers back on Live Dealer Games up to $5,000 in Casino Credits.” During the Earning Period, the player then has a settled handle of ten thousand dollars ($10,000) wagered on Live Dealer Games. At the conclusion of the Promotional Period, the player would receive five hundred dollars ($500) in Casino Credits, which is 5% of their Live Dealer handle.

When will I be credited for a Casino Playback offer?

Crediting for a Casino Playback offer will occur at the end of the Promotional Period. The credit should appear within twenty-four (24) hours after the end of the Promotional Period to appear in a player’s DraftKings Casino account.

If there are technical issues with the promotion or crediting the Casino Playback offer, timeframes for players to receive any promotional credits may take three (3) to five (5) additional business days.

How will I be credited for a Casino Playback offer?

Players can be credited in Casino Credits, Casino Bonus funds, or DK Dollars at the end of the Promotional Period as specified in the promotional offer terms.

How long will the Casino Credits, Casino Bonus funds, or DK Dollars be available on my DraftKings account?

Casino Credits or Casino Bonus funds received pursuant to the Casino Playback offer will be available for seven (7) calendar days from the date and time they are credited to your DraftKings Casino account and will expire after this period. 

Any Casino Credits or Casino Bonus funds will expire after seven (7) calendar days rom the date and time they are credited to your DraftKings Casino account.

Please note that DK Dollars do not expire and will be used automatically prior to any cash in your balance.

How do I see the credits issued to my DraftKings account?

A Casino Playback offer can credit DK Dollars, Casino Bonus funds, or Casino Credits, which the specific credit will be listed in the terms and conditions of the promotional offer. 

What if I began Casino gameplay, but didn’t opt into the Casino Playback Offer?

Players must opt into the Casino Playback offer to have their gameplay settled handle counted during the Earning Period. Any gameplay handle before opt in would not qualify and will not be counted toward the Casino Playback offer.

Players can check their opt in by clicking on the bell notification icon upon successful opt in to a promotion. This notification icon will be located at the top left-hand corner of the app.

While on a desktop or laptop, this notification icon will be located in the top right-hand corner of the web page.

View a visual of navigating to the bell notification upon successful opt in.

How to opt in to a promotional offer and check your opt in via the DraftKings app with the bell icon

Does this promotional offer have an expiration date?

Yes, all promotional offers (including, without limitation, Casino Playback offers) will have an expiration date listed in the terms and conditions of the applicable promotional offer.