Resolving Fantasy Sports Issues - Overview (US)

Important Information

Most Fantasy Sports issues can be solved by doing some basic troubleshooting. Please follow these steps prior to contacting Customer Support:

Troubleshooting the Fantasy Sports app

  1. Log out of your DraftKings Fantasy Sports app and close the app from any open windows, then re-open the app, and sign back in.
  2.  Ensure that you have updated to the latest version of the DraftKings app through the app store.
  3. Clear the cache on your device.
  4. Please verify that you have enabled WiFi and location services on your mobile device. Players can learn more on how to enable WiFi and location services for both iOS and Android devices.
  5. Disable any proxies such as a VPN or Hot Spot. Players can learn more about how to disable proxy, virtual private network, or remote desktop programs to use DraftKings.

View a visual of how to turn off a VPN for an iOS Device

How to turn off VPN.gif

Troubleshooting Fantasy Sports on a desktop or laptop

  1. Log out of your DraftKings account and close the browser, then re-open the browser, and sign back in.
  2. Clear the cache on your browser.
  3. Location will not work if you only use a wired connection so please ensure that you have WiFi and location services enabled. Players can learn more and follow the step by step on how to turn on location services.
  4. Try using Google Chrome for the best connection experience.
  5. Disable any proxies such as a VPN or Hot Spot. Players can learn more about how to disable proxy, virtual private network, or remote desktop programs to use DraftKings.