Video: How to make a withdrawal (mobile apps) (US)

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In this video, we'll walk you through the steps to withdraw from your DraftKings account using the Sportsbook iOS app. 

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Transcript

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When you’re ready to make a withdrawal from DraftKings, the process to withdraw
your money is simple.
Login to the DraftKings app for the product of your choice.
Tap on your profile icon, then tap “Withdraw”.
Confirm or change the product balance you want to withdraw from. Then, enter the
amount to withdraw.
Your “available to withdraw” balance is your current balance minus any DK
dollars, which cannot be withdrawn.
Choose how you’d like to receive your funds from previously used methods, fast
withdrawal methods, or other options.
Options available are based on your jurisdiction and the payment methods you’ve
previously set up on your DraftKings account.
If you want to add a payment method, you can by first making a deposit with that
method.
Options that appear grey are not available based on your card issuer or bank so
you’ll want to choose another method.
Tap “Request withdrawal” and confirm your withdrawal method.
Confirm the processing information for the method you choose which may include
confirming your mailing address if you are requesting a check.
Complete the steps to verify your identity by entering the code sent to your phone
or email.
If you’ve enabled bell and email notifications in your account, you’ll receive a
notification for your withdrawal request and can check the status of your
withdrawal from here.
Once your withdrawal has been requested, you’ll see the withdrawal tracker where
you can check the status of your withdrawal from start to finish.
Take note, when your withdrawal has been processed by DraftKings it is now in the
hands of your payment provider and will follow your payment providers processing
time for your withdrawal method.
Processing times vary by payment method.
Once you see your withdrawal has been processed by DraftKings, you can expect
the following timeframes to receive payment.
Use the link below the video to visit our help center and learn more about
withdrawal processing times.
To check the status of your withdrawal, navigate back to the tracker at any time
from “Account Information”, then “Withdraw” or from the “Financial Center
and “Transaction History”.
Pending withdrawals appear on the right. Tap “View Status” to see the progress of
your withdrawal.
If for some reason your withdrawal was cancelled by your payment provider, you’ll
receive a notification and see the cancellation status on the withdrawal tracker.
If this occurs, we recommend trying a different payment method for your
withdrawal.
If you’re having trouble withdrawing with multiple payment methods, please reach
out to the DraftKings Customer Support Team at help.draftkings.com.

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