Dynasty Rewards Store: Ordering - Overview (US)

In addition to redeeming Crowns for contest entries, casino credits, and DK Dollars, the Dynasty Rewards Store gives you the option to use your Crowns on a variety of items and experiences. 

We invite you to check out our frequently asked questions below to learn more.

Frequently asked questions

How do I select a reward?

  1. Navigate to the Dynasty Rewards Store.
  2. Click Shop to browse through the reward catalog. Once you've found a reward you'd like to select, click the name of the reward. 
  3. From the item details page, click Add to Cart.
    • Note: If you're just browsing or don't have enough Crowns to redeem for the reward, you can add the item to your wish list by clicking Add to DreamTracker.
  4. Click View Cart / Checkout
  5. Click Continue
  6. Enter Delivery Info:
    • Contact Info: This is the information we’ll use to send email updates regarding your order. 
    • Shipping Address: This is the location where you’ll receive your reward. 
  7. Click Continue.
  8. Confirm Payment Info is correct and click Place your order.

Where can I find my virtual gift cards?

  1. Navigate to the Dynasty Rewards Store.
  2. Click the Account icon in the top right corner and select My Orders from the dropdown that appears. 
  3. On the My Orders page, locate the gift card you’d like to view and click Details.
  4. From the Order Details, click the Redemption Link and take note of the Challenge Code.
  5. On the redemption page, enter the Challenge Code from the Order Details to unlock your gift card and make it ready for use.

What if I change my mind prior to completing the order process?

  • You can remove items from your cart by clicking Remove to the right of the reward. 
  • You can empty your cart at any time by clicking Empty Cart? in the bottom left corner.
  • If you'd like to save the item to your wish list, you can click Add to DreamTracker.

What happens if my selection is no longer available after I order?

If a manufacturer discontinues or changes an item's availability after your order is placed:

  • You'll receive a cancellation email with details about your order.
  • Your Crowns will be refunded to your account.

How will I know my order has been placed?

Once your order has been processed, you'll receive an order confirmation email. When your order ships, you'll receive a second email with tracking information.

You can also see your complete rewards store order history at any time by navigating to the Dynasty Rewards Store and selecting My Orders from the My Account menu.

What if I have a problem while selecting my reward?

Although most reward selections go very smoothly, occasionally you may experience an issue. If you're unsure about what to do next, we recommend returning to the Dynasty Rewards Store and then clicking the Cart icon to return to the redemption flow. 

If you continue to have trouble with your reward selection, please contact our Rewards Store Specialists.

Will I get a tax receipt if I donate to a charity?

Yes. You'll receive an email after you redeem your Crowns for a charitable donation. This email will have a link and a code for you to retrieve your tax receipt.

Where can I find my order history?

  1. Navigate to the Dynasty Rewards Store.
  2. Click the Account icon in the top right corner and select My Orders from the dropdown that appears.
  3. On the My Orders page you’ll find all orders and their current status.