The Dynasty Rewards exchanges and returns process is here to make things as easy as possible.
- Please be aware that exchanges or returns of a reward aren't allowed unless the item is damaged or defective.
We invite you to check out our frequently asked questions below for more information.
Frequently asked questions
What do I do if my reward was damaged?
Note: Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages, or errors must be reported to our Rewards Store Specialists within 7 business days of receipt of the package.
If your reward was damaged:
- Contact our Rewards Store Specialists.
- Select your Reason for inquiry and enter the following:
- Your email address
- Subject: Dynasty Rewards store
- Description: In your message, include your order number, item number, and a brief description of the damage.
- Our Rewards Store Specialists will reach out to the carrier to confirm the damaged shipment, and a replacement unit will be shipped at no expense to you.
What do I do if I receive the wrong reward?
DraftKings will replace defective or incorrect products within 7 business days of receipt by contacting our Rewards Store Specialists. If it is after 7 business days, you can contact the manufacturer for a defective product and utilize the manufacturer's warranty that accompanied the product.Note: Please request proof of purchase from the Rewards Store Specialists before contacting the manufacturer.