How can I contact DK Horse Support? (US)

Contact the DraftKings Customer Support Team if you have questions about any of the following:

  • Earning or using Crowns
  • Dynasty Tier Statuses
  • Email Change
  • Password Change
  • Phone Number Change
  • 2FA Authentication
  • Account management assistance

The DraftKings Customer Support Team is available 24 hours per day 7 days per week.

To contact DraftKings about any of the above issues, please send us a message via the “How can we help?” widget at the bottom of our Help Center. Learn more about how to access the chat bot.

Contact our Churchill Downs Affiliate Player Specialists if you have questions about any of the following:

  • Transaction History
  • Wagers or Wagering History
  • Betting information & Terminology
  • Horse Racing Betting Guides
  • Deposit or Withdrawal History
  • Your DK Horse Account Balance

The Churchill Downs Affiliate Player Specialists are available 9:00 A.M- Midnight EDT.

Churchill Downs Chat

Desktop

Accessed by clicking on the Chat Icon located by hovering your mouse over Support, then clicking Chat.

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DK Horse Mobile app

Click the 3 dots, select "Support", and select "Chat".

Mobile app screen displaying a list of horse racing events. Select three dots at bottom right corner. Scroll down menu and select Support. Finally, select Chat.

Churchill Downs Email player.services@dkhorse.com
Churchill Downs Fax 859-223-9141
Churchill Downs Regular Deliveries, please mail to:

Attn: Player Services

PO Box 8510

Lexington, KY 40533

Churchill Downs Overnight Deliveries, please mail to:

Attn: Player Services

801 Corporate Drive, Suite 200

Lexington, KY 4050