Desktop/Laptop: Frequently Asked Troubleshooting Questions - Overview (US)

Important Information

Many Casino issues can be solved by doing some basic troubleshooting. Please follow these troubleshooting steps before contacting DraftKings Customer Support.

Frequently asked questions

How do I restart my web browser?

  1. Log out of your DraftKings account.
  2. Close the web browser.
  3. Re-open the web browser.
  4. Sign back into your DraftKings account.

How do I clear my cache and cookies from my web browser?

You can learn how to clear the cache on a web browser below:

What if my computer has a wired connection?

If your computer is connected via a wire connection, our Geocomply plugin won’t work if you only use a wired connection. You would need to enable your WiFi and have your location services enabled. 

What web browser should I use to play DraftKings?

We recommend using Google Chrome for the best connection experience. However, you can enjoy the DraftKings experience on Firefox, Safari, or Microsoft Edge.

How do I disable proxies such as a VPN or HotSpot on my device?

I got a “Game Already in Progress” error, what do I do?

You would need to enter back into the game you were playing before being disconnected and finish the round.

To find the most recently played game, please navigate to the Casino homepage and look for the “Recent” section. This area displays the last games you played, making it easy to pick up where you left off in your last game session.