Resolving Deposit Issues - Overview (US)

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Please review common deposit issues and resolutions:

Location issues

  • You're physically located in a state that doesn't permit DraftKings deposits for any product, such as: Hawaii, Idaho, Montana, Nevada, or Washington.
  •  You're attempting to register an account and deposit via Sportsbook or Casino while physically located where online gambling or sports betting isn't permitted.

Information mismatch issues

  • You're using a deposit method that isn't in your name.
    • Resolution: Only use a deposit method that belongs to you, and that matches the name associated with your DraftKings account.
  •  You're using an electronic gift card that hasn't been registered.
    • Resolution: Register your gift card to the same account information associated with your DraftKings account.
  •  Your DraftKings account hasn't been verified.
  •  Your credit or debit card has expired.
  •  You're depositing more than the available balance.

Deposit method restriction issues

  • You're using a PayPal for business account.
    • Resolution: Use a personal PayPal account or an alternative deposit method.
  •  Your credit card or bank doesn't permit deposits for gambling or sports betting.
    • Resolution: Try an alternative deposit method.
  •  You've previously asked DraftKings to disable your credit or debit card.
    • Resolution: Try an alternative deposit method.
  •  You've got an Exceeded Maximum Card Usage message.
    • Resolution: If you receive this error, you’ve exceeded the maximum number of cards that can be used in a given time period. You won’t be able to use any debit cards, credit cards, prepaid cards, or ApplePay.
    • You can still deposit using other methods such as PayPal, ACH, and Venmo.

Deposit limit issues

  • There's a deposit limit on your account.
    • Resolution: Wait until the daily, weekly, or monthly deposit limit has reset and attempt to deposit again.
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