Troubleshooting deposit issues - overview (US)

Please review common deposit issues and resolutions: 

Location issues 

  • You're physically located in a state that doesn't permit DraftKings deposits for any product:
    • Hawaii
    • Idaho
    • Montana
    • Nevada
    • Washington
    • Resolution: Relocate to a physical location that permits paid daily fantasy sports.
  • You're attempting to register an account and deposit via Sportsbook or Casino while physically located where online gambling or sports betting isn't permitted. 

Information mismatch issues 

  • You're using a deposit method that isn't in your name
    • Resolution: Only use a deposit method that belongs to you, and that matches the name associated with your DraftKings account. 
  • You're using an electronic gift card that hasn't been registered. 
    • Resolution: Register your gift card to the same account information associated with your DraftKings account. 
  • Your DraftKings account hasn't been verified
  • Your credit or debit card has expired. 
    • Resolution: Update your credit card expiration or try an alternative deposit method.
  • You're depositing more than the available balance. 
    • Resolution: Try making a smaller deposit or an alternative deposit method.

Deposit method restriction issues

  • You're using a PayPal for business account. 
    • Resolution: Use a personal PayPal account, or an alternative deposit method
  • Your credit card or bank doesn't permit deposits for gambling or sports betting.
  • You've previously asked DraftKings to disable your credit or debit card. 

Deposit limit issues 

  • There's a deposit limit on your account.  
    • Resolution: Wait until the daily, weekly, or monthly deposit limit has reset and attempt to deposit again.

If you've tried these resolutions and are still having trouble with your deposit, please contact our Customer Service team for further assistance. 

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