To contact the DraftKings Customer Support Team please use the Chatbot below.
View the visual example below on how to find the chatbot via a desktop or laptop.
View the visual examples below on how to find the chatbot via the DraftKings app.
- For additional support, you can create a support ticket or request a callback from the DraftKings Customer Support Team.
If you’d prefer to contact DraftKings another way, see below for alternative contact methods.
𝕏 (formerly known as Twitter)
You can contact our Customer Support team via 𝕏 (formerly known as Twitter) @DK_Assist
Request a callback
If you’re a US-based Sportsbook or Casino customer, you can also request a callback through the chatbot.
If you’re a US-based Sportsbook or Casino customer, you can also request a callback from the DraftKings Customer Support Team by requesting a callback here.
- Important Note: The option to request a callback is only available for logged in Sportsbook and Casino customers within the US. Callback isn’t available for Fantasy Sports customers.
- Callback requests are processed by weighing the severity of the issue and your place in the queue as Player Advocates are available. A Player Advocate may also reach out to you via email if your request could be better handled via email. If your callback request is approved, a Player Advocate will call you at the number you provided in your request.
Leave a voicemail
By Mail
You can send mail to:
DraftKings Customer Support
222 Berkeley St
Boston, MA 02116
Additional Information on Contacting State Regulators
-
For Sportsbook:
- Please refer to the Responsible Gaming page for your jurisdiction.
-
For Casino:
- Please refer to the Responsible Gaming page for your jurisdiction.
- For Fantasy Sports Complaints in Iowa or Louisiana, please see the links below: