How do I contact DraftKings Customer Support? (US)

Submit a Ticket

  • For the fastest help, we recommend contacting the DraftKings Customer Support team via support request

If you’d prefer to contact DraftKings another way, here are alternative contact methods

𝕏 (formerly known as Twitter)

You can contact our Customer Support team via 𝕏 (formerly know as Twitter) @DK_Assist

Request a callback

If you’re a US-based Sportsbook or Casino customer, you can also request a callback.  

Important Note: The option to request a callback is only available for logged in Sportsbook and Casino customers within the US. Callback isn’t available for Daily Fantasy Sports or Marketplace customers. 

Callback requests are processed by weighing the severity of the issue and your place in the queue as Player Advocates are available. A Player Advocate may also reach out to you via email if your request could be better handled via text. If your callback request is approved, a Player Advocate will call you at the number you provided in your request.  

Leave a voicemail 

If you’d like to leave a short voicemail for the DraftKings Customer Support team, you can give us a call at the phone number: 1 (855) 357-2377. In your voicemail, it is important to include your full name, phone number, and DraftKings username if you wish for a response from DraftKings Player Advocate. 

Important Note: This is an automated voicemail system. A Player Advocate will review a transcript of your voicemail and respond via email.

Post by Mail

You can send mail to: 
DraftKings Customer Support
222 Berkeley St
Boston, MA 02116

Contact State Regulators