How do I contact DraftKings Customer Support? (US)

To contact the DraftKings Customer Support Team please use the Chatbot below.

View the visual example below on how to find the chatbot via a desktop or laptop.

An image of the DraftKings Help Center webpage. The header features a darkened photo of a football helmet with orange accents, overlaying the DraftKings logo and 'Help Center' text. In the lower right corner, a prominent orange arrow points to a chat bubble icon with the text 'How can we help?'

View the visual example below on how to find the chatbot via the DraftKings app.

An image of the DraftKings Help Center in the DraftKings app. The top of the page has a navigation bar with a back arrow on the left and a menu icon on the right. In the center is the DraftKings logo with 'Help Center' text. Below is a search field labeled 'Search Help Center' with a magnifying glass icon. The main content area shows a large button labeled 'Fantasy Sports' with a subtitle 'Contests, leagues, and how to play Fantasy Sports on DraftKings.' A prominent orange arrow points downwards to a chat bubble icon with the text 'How can we help?' at the bottom of the screen.

Submit a Ticket

If you’d prefer to contact DraftKings another way, see below for alternative contact methods.

𝕏 (formerly known as Twitter)

You can contact our Customer Support team via 𝕏 (formerly known as Twitter) @DK_Assist

Request a callback

If you’re a US-based Sportsbook or Casino customer, you can also request a callback through the chatbot.

If you’re a US-based Sportsbook or Casino customer, you can also request a callback from the DraftKings Customer Support Team by requesting a callback here.

  • Important Note: The option to request a callback is only available for logged in Sportsbook and Casino customers within the US. Callback isn’t available for Fantasy Sports or Marketplace customers. 
  • Callback requests are processed by weighing the severity of the issue and your place in the queue as Player Advocates are available. A Player Advocate may also reach out to you via email if your request could be better handled via email. If your callback request is approved, a Player Advocate will call you at the number you provided in your request.

Leave a voicemail

If you’d like to leave a short voicemail for the DraftKings Customer Support team, please sign into your DraftKings account from the Help Center page and then access the article called How can I leave a voicemail?

By Mail

You can send mail to:

DraftKings Customer Support

222 Berkeley St

Boston, MA 02116

Additional Information on Contacting State Regulators

  • For Sportsbook:
  • For Casino: 
  • For Fantasy Sports Complaints in Iowa or Louisiana, please see the links below: 

Responsible Gaming Resources