Can I request a callback?

DraftKings offers a variety of support options to fit your needs. For the fastest resolution to your issue, we recommend either Live Chatting with one of our support agents, or reviewing answers related to your issue in our Help Center. 

If you're unable to resolve the issue via Live Chat or Help Center, you can also request a callback from DraftKings Customer Support here

This option allows you to talk to an agent who is available to solve complex issues that may be otherwise challenging to help you fix via online instructions.  Thank you in advance for your patience in the event the callback request queue is long during peak demand. 


Important: The option to request a callback is only available for logged in Sportsbook and Casino customers within the US. If you'd like assistance with your Daily Fantasy Sports or Marketplace account, please contact Customer Support

Note: Callback requests are processed by weighing the severity of the issue and your place in the queue as agents are available. Agents may also reach out to you via email if your request could be better handled via text. If your callback request is approved, an agent will call you at the number you provided in your email.  

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