How do I reset my password?

If you’ve forgotten your password, or would like to reset it, you can do so at any time. 

To reset your password: 

  1. Open your DraftKings app or navigate to the DraftKings product you’d like to log into. 
  2. Tap / click Forgot password? 
  3. Enter the Email you used when you created your account, confirm I’m not a robot and tap / click Reset Password
    • Note: If you’re not sure what email you used to register your account or you no longer have access to your previous email address, please contact the DraftKings Customer Support Team.
  4. You’ll receive an email from DraftKings, click the link provided in the email and follow the prompts on the page to complete your password reset.
    • Note: You should receive an email with the subject DraftKings password assistance from Draftkings@account.draftkings.com within 15 minutes of the request. 

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Didn’t receive the email? 

  • If you can’t see the email in your inbox, please check your SPAM folder and add @draftkings.com to your email allow list to ensure you’re receiving emails from DraftKings.
  • If you haven’t received the password reset email after 15 minutes, please contact the DraftKings Customer Support Team.

Additional ways you can reset your password:

App password reset

To reset your password from the login page:

  1. Open a DraftKings app and tap Log In in the top right corner.
  2. Next to Password, tap Forgot?
  3. On the Reset Your Password page:
  4. Enter the email you used when you created your account. If you’re not sure what email you used to register your account, please contact the DraftKings Customer Support Team.
  5. Tap the box next to I’m not a robot.
  6. Tap Reset Password.
  7. You’ll receive an email from DraftKings with a link to reset your password. Click the link provided in the email and enter your email and updated password. 

To reset your password from within your account:

  1. Log into your DraftKings app.
  2. Tap your profile photo in the top left corner.
  3. From your Profile page, tap Login & Security.
  4. Next to Password, tap Change.
  5. Enter your Current Password and New Password then click Change Password.
Mobile web password reset

To reset your password from the login page:

  1. Navigate to DraftKings and tap Sign In.
  2. Below the login box, tap Forgot Password?
  3. On the Reset Your Password page:
    • Enter the email you used when you created your account. If you’re not sure what email you used to register your account, please contact the DraftKings Customer Support Team.
    • Tap the box next to I’m not a robot.
    • Tap Reset Password.
  4. You’ll receive an email from DraftKings with a link to reset your password. Tap the link provided in the email and enter your email and updated password. 

To reset your password from within your account:

  1. Log into DraftKings and tap the three-line Menu icon in the top left corner.
  2. Tap the gear Settings icon on the left rail.
  3. Tap Account Information and scroll down to Personal Information.
  4. Below Password tap Edit.
  5. From your Login & Security page, tap Change next to Password.
  6. Enter your Current Password and New Password then tap Change Password
Desktop or laptop password reset

To reset your password from the login page:

  1. Navigate to DraftKings and click Sign In in the top right corner.
  2. Below Password, click Forgot Password?
  3. On the Reset Your Password page:
    • Enter the email you used when you created your account. If you’re not sure what email you used to register your account, please contact the DraftKings Customer Support Team.
    • Tap the box next to I’m not a robot.
    • Tap Reset Password.
  4. You’ll receive an email from DraftKings with a link to reset your password. Tap the link provided in the email and enter your email and updated password. 

To reset your password from within your account:

  1. Log into DraftKings.
  2. Click your profile photo in the top right corner and select Account Information from the dropdown that appears.
  3. In the left rail, select Login & Security.
    • Note: If you’re accessing DraftKings on a smaller device, the left rail may be moved to a dropdown in the top middle of your screen.
  4. Next to Password, click Change.
  5. Enter your Current Password and New Password then click Change Password.

If you’re still having trouble, review these general troubleshooting tips for login issues.

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