If you’ve forgotten your password, or would like to reset it, you can do so at any time.
To reset your password:
- Open your DraftKings app or navigate to the DraftKings product you’d like to log into.
- Tap / click Forgot password?
- Enter the Email you used when you created your account, confirm I’m not a robot and tap / click Reset Password.
- Note: If you’re not sure what email you used to register your account or you no longer have access to your previous email address, please contact the DraftKings Customer Support Team.
- You’ll receive an email from DraftKings, click the link provided in the email and follow the prompts on the page to complete your password reset.
- Note: You should receive an email with the subject DraftKings password assistance from Draftkings@account.draftkings.com within 15 minutes of the request.
Didn’t receive the email?
- If you can’t see the email in your inbox, please check your SPAM folder and add @draftkings.com to your email allow list to ensure you’re receiving emails from DraftKings.
- If you haven’t received the password reset email after 15 minutes, please contact the DraftKings Customer Support Team.
Additional ways you can reset your password:
App password reset
To reset your password from the login page:
- Open a DraftKings app and tap Log In in the top right corner.
- Next to Password, tap Forgot?
- On the Reset Your Password page:
- Enter the email you used when you created your account. If you’re not sure what email you used to register your account, please contact the DraftKings Customer Support Team.
- Tap the box next to I’m not a robot.
- Tap Reset Password.
- You’ll receive an email from DraftKings with a link to reset your password. Click the link provided in the email and enter your email and updated password.
To reset your password from within your account:
- Log into your DraftKings app.
- Tap your profile photo in the top left corner.
- From your Profile page, tap Login & Security.
- Next to Password, tap Change.
- Enter your Current Password and New Password then click Change Password.
Mobile web password reset
To reset your password from the login page:
- Navigate to DraftKings and tap Sign In.
- Below the login box, tap Forgot Password?
- On the Reset Your Password page:
- Enter the email you used when you created your account. If you’re not sure what email you used to register your account, please contact the DraftKings Customer Support Team.
- Tap the box next to I’m not a robot.
- Tap Reset Password.
- You’ll receive an email from DraftKings with a link to reset your password. Tap the link provided in the email and enter your email and updated password.
To reset your password from within your account:
- Log into DraftKings and tap the three-line Menu icon in the top left corner.
- Tap the gear Settings icon on the left rail.
- Tap Account Information and scroll down to Personal Information.
- Below Password tap Edit.
- From your Login & Security page, tap Change next to Password.
- Enter your Current Password and New Password then tap Change Password.
Desktop or laptop password reset
To reset your password from the login page:
- Navigate to DraftKings and click Sign In in the top right corner.
- Below Password, click Forgot Password?
- On the Reset Your Password page:
- Enter the email you used when you created your account. If you’re not sure what email you used to register your account, please contact the DraftKings Customer Support Team.
- Tap the box next to I’m not a robot.
- Tap Reset Password.
- You’ll receive an email from DraftKings with a link to reset your password. Tap the link provided in the email and enter your email and updated password.
To reset your password from within your account:
- Log into DraftKings.
- Click your profile photo in the top right corner and select Account Information from the dropdown that appears.
- In the left rail, select Login & Security.
- Note: If you’re accessing DraftKings on a smaller device, the left rail may be moved to a dropdown in the top middle of your screen.
- Next to Password, click Change.
- Enter your Current Password and New Password then click Change Password.
If you’re still having trouble, review these general troubleshooting tips for login issues.