Why am I getting a Duplicate Account message? (US)

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Important Information

A duplicate account message is triggered when our system detects that an individual has, or is attempting to register for more than one account. The DraftKings Terms of Use prohibit customers from establishing more than one account.

Resolving the duplicate account message

If you still have access to the email address used to register your account:

  1. From the duplicate account message, click Log In.
    • Note: You do not need access to the email inbox. If you know the email address used to register your account, you may use that email address as a login credential.
  2. Enter your previous login credentials and click Log In.
    • Note: If you have access to the email inbox associated with your DraftKings account, but do not know your password, select “forgot password” to reset your login.
  3. If you need to change the email address or phone number associated with your DraftKings account, please visit the Login Security page (select profile picture to enter the Account Center → Login & Security → Login Security Preferences → change email/edit number).

If you don’t have access to the email address used to register your account:

  1. From the duplicate account message, click Update Your Account.
  2. Below "Verify it’s you", please select one of the following two-factor authentication (2FA) methods that you can access (SMS or email).
    • Note: Not all jurisdictions support email 2FA.
  3. The system will attempt to verify account ownership, and if verified, will prompt you to update your email address and password.
    • Note: If the verification fails, you’ll be asked to provide additional information to the DraftKings Customer Support Team for account verification.
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