How do I manage my two-factor authentication (2FA)? (US)

Important Information

DraftKings Customer Service will never ask you to confirm a code that was sent to your device. If someone asks you for the code, please change your password immediately.

You can learn how to manage your two-factor authentication (2FA) by following the easy step by step guides below

How to manage 2FA on the DraftKings Fantasy Sports app

  1. Log into the DraftKings Daily Fantasy app.
  2. Tap on the profile icon at the top left.
  3. Select Login & Security.
  4. Tap your profile photo and select Login & Security
  5. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
  6. In the Two-Factor Authentication pop-up window, enter your mobile phone number and tap Send Verification code
  7. Enter the 2FA code sent to your mobile phone and toggle ON 2FA.
    • To disable 2FA, follow the steps shown below and toggle OFF 2FA.

View the visual process below.

A visual walkthrough of how to manage 2FA on the DraftKings Fantasy Sports app

How to manage 2FA on the DraftKings Sportsbook & Casino apps

  1. Log into the DraftKings Casino or Sportsbook apps.
  2. Tap your profile photo and select Settings.
  3. Select Login Security Preferences
  4. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
  5. In the Two-Factor Authentication pop-up window, enter your mobile phone number and tap Send Verification code
  6. Enter the 2FA code sent to your mobile phone and toggle ON 2FA.
    • Important note: Players will not be able to disable 2FA for DraftKings Sportsbook or Casino products.

View the visual process below.

A visual walkthrough of how to manage 2FA on the DraftKings Sportsbook app

How to manage 2FA via desktop or laptop

  1. Log into DraftKings
  2. Click your profile photo and select Account Information
  3. On the left rail, click Login & Security
  4. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
  5. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code
    • Important note: Players will not be able to disable 2FA for DraftKings Sportsbook or Casino products.

View the visual process below.

A visual walkthrough of how to manage 2FA on the DraftKings Fantasy Sports website

How to manage 2FA via mobile web

  1. Log into DraftKings
  2. Tap the three-line Menu icon in the top left corner. 
  3. On the left rail, tap the gear Settings icon.
  4. Tap Account Information
  5. From the My Account dropdown in the center of the screen, select Login & Security
  6. Toggle ON/OFF Receive SMS next in the Two-Factor Authentication (2FA) section.
  7. In the Two-Factor Authentication pop-up window, enter your mobile phone number and click Send Verification code.
    • Important note: Players will not be able to disable 2FA for DraftKings Sportsbook or Casino products.

View this process in the visual below.

A visual walkthrough of how to manage 2FA on mobile web for DraftKings

Notes about managing two-factor authentication (2FA):

  • If you’re geolocated within a state legalized for mobile Sportsbook or Casino, you’re required to use 2FA to log in for DraftKings Sportsbook and Casino. You won’t be able to disable 2FA for DraftKings Sportsbook or Casino products.
  • 2FA won’t work with a mobile phone number that can’t receive SMS messages. 
  • If you need to change your mobile phone number, learn more about how to update your mobile phone number