How do I set up a cool-off period on my DraftKings Diamond or Onyx tier account?

You can set cool-off periods on your DraftKings account via the Cool-Off section found under your profile.

Cool-off is located under: 

  • Account Information in the profile drop-down menu on the desktop version (top right corner).
  • Patron Protection Center in the profile section of the app (top left corner).

Utilize the following guide to navigate account cool-off periods on both app or desktop versions of DraftKings.

Device options table of contents:

Applying a cool-off period via the DraftKings app

Applying a cool-off period via the DraftKings website

Applying a cool-off period via the DraftKings app:

1. Log into your DraftKings account on the DraftKings app.

2. Click your profile avatar in the top left corner.

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3. Scroll down to Responsible Gaming → select, Patron Protection Center.

Applying_self_exclusion_-_app_step_2.PNG.jpg

4. Select, Cool-Off.

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5. Scroll down to Cooling Off Period and select how long you would like the cool-off period to be from the drop-down menu, and then click Submit.

Available time frames*:

  • 3 days.
  • 4 days.
  • 5 days.
  • 6 days.
  • 1 week.
  • 2 weeks.
  • 3 weeks.
  • 4 weeks.

*Subject to jurisdictional limitations, not all time frames will be available in all jurisdictions.

Applying_cool_off_period_-_app.PNG.jpg.png

Applying a cool-off period via the DraftKings website:

1. Log into your DraftKings account on the DraftKings website.

2. Select Account Information in the drop-down menu from your profile at the top right corner.

Applying_self_exclusion_-_desktop_step_1.PNG

3. Click Cool-Off on the left-hand column/rail.

Applying_cool_off_period_-_desktop_selecting_Cool_Off_section.PNG.jpg.png

4. Via the Cooling Off Period section, select how long you would like the period to be from the drop-down menu, and then click Submit.

Available time frames*:

  • 3 days.
  • 4 days.
  • 5 days.
  • 6 days.
  • 1 week.
  • 2 weeks.
  • 3 weeks.
  • 4 weeks.

*Subject to jurisdictional limitations, not all time frames will be available in all jurisdictions.

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