Browser and Mobile Device Requirements: General Troubleshooting for DraftKings Diamond & Onyx customers

At any time if you require help, please contact DraftKings Customer Support or your host so you can receive additional assistance.

Website - Browser Requirements

DraftKings supports the latest browsers. Please download or update your browser to get the best DraftKings experience. It's recommended to use the latest version of these browsers: Google ChromeFirefox, or Microsoft Edge.

Website - Optimal screen resolution for use of Sportsbook & Casino

For optimal use of the Sportsbook, please ensure your screen resolution is set to 1024 x 768 or above.

Website - General Troubleshooting

If you are having trouble with the DraftKings website follow these steps:

  • Check that your pop-up blocker is disabled
  • Make sure that you have installed the latest version of your browser
  • Remember you have to be logged in to use some products
  • Check that your firewall is enabled

If you're still having problems, the DraftKings Customer Support staff or your host may be able to help you further. Contact Customer Support or your host and be ready to provide as much of the following information as you can:

  • Your username
  • Operating System
  • Error descriptions with a screenshot if possible
  • How many times you have encountered this problem
  • Do you have a firewall? If yes, which one?  Have you attempted to disable the firewall first?

Mobile App Requirements

Due to location services requirements, DraftKings Sportsbook and DraftKings Casino are not available via the web on a Mobile Device. To play Sportsbook on a Mobile Device, you must download the DraftKings Sportsbook App. To play Casino on a Mobile Device, you must download the DraftKings Casino App.

Note for those on Android:

The DraftKings Sportsbook and the DraftKings Casino apps are available to download from the Google Play Store with a few restrictions.
  • It’s legal to bet on sports with us in Michigan or Virginia, but you won’t have access to the action from the Google Play Store app. To get skin in the game, just download DraftKings Sportsbook for Android directly from the DraftKings website.
  • It’s legal to wager in the DraftKings Casino in West Virginia, but you won’t have access to the action from the Google Play Store app. If you are in West Virginia, instead it's recommended that you download DraftKings Casino for Android directly from the Mobile Apps page.

To install the apps you need to allow 'Unknown sources' on your device.

  1. Go to 'Settings'
  2. Choose 'Security' (or 'Apps' for some devices)
  3. Check the 'Unknown sources' box
  4. Download the DraftKings Casino app for WV here
  5. Once you've installed the app, you can once again disallow 'Unknown sources' in your security settings

Visual Impairment

If you have any difficulty viewing the pages on DraftKings websites due to a visual impairment, please contact DraftKings Customer Support or your host.  DraftKings teams have lots of experience providing guidance for customers on how to optimize their workflow to address visual impairment issues.

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