DraftKings customers are only allowed to own and operate one account per the one user one account policy.
A customer account will be restricted if it can be determined that a customer may have tried to open a second account in their name.
- DraftKings Customer Support or hosts can let customers know which account they’ll need to operate going forward, in the event of a misunderstanding.
- Once the customer has been notified, the open account can be verified with a SCID to lift the restriction.
- Customers can then follow the secure upload link, to submit the SCID to their account for review.
Note:
- There are instances where customers might be part of a multi-accounting restriction involving multiple accounts. Before the customer’s single open account can be reinstated, all accounts involved will need to upload a valid SCID.
- If street address information is different or not present on a SCID upload, DraftKings requires the customer uploads proof of residence.
- Showing customer’s name, current address and be dated within the past 60 days.
- Date should resemble: when the document was issued, created, or the range it’s valid for.
- Information should be clearly visible.
- Examples of non acceptable uploads: label on an Amazon package or the address window on the outside of an envelope.
- Upload can be a unique reference number: invoice, customer, or account number
- Examples of documents: utility bill, cell phone bill, or bank statement.
- If a customer receives any of the valid upload examples via a paperless option, we accept uploads via PDF format as screenshots are not acceptable.