DraftKings customers are only allowed to own, operate, and FUND one account per the one user one account policy.
A customer account will be restricted if It can be determined that a customer may have tried to fund more than one account.
- DraftKings Customer Support or hosts can help verify the identity of the account holder, and support the customer in organizing the payment methods in their account by verifying appropriate information.
- Once the customer has been notified, the account can be verified with the account holder’s self-certified ID (SCID) to lift the restriction.
- Customers can then follow the secure upload link, to submit the SCID to their account for review.
- Uploading a SCID the customer acknowledges that moving forward only they can fund their own account.
- There are instances where customers might be part of a multi-funding restriction involving multiple accounts. Before the customer’s account can be reinstated, all accounts involved will need to upload a valid SCID.
- If street address information is different or not present on a SCID upload, DraftKings requires the customer uploads proof of residence.
- Showing customer’s name, current address and be dated within the past 60 days.
- Date should resemble: when the document was issued, created, or the range it’s valid for.
- Information should be clearly visible.
- Examples of non acceptable uploads: label on an Amazon package or the address window on the outside of an envelope.
- Upload can be a unique reference number: invoice, customer, or account number
- Examples of documents: utility bill, cell phone bill, or bank statement.
- If a customer receives any of the valid upload examples via a paperless option, we accept uploads via PDF format as screenshots are not acceptable.