Important Information
The safety and protection of your DraftKings account is our top priority. In order to maintain this safety and security, we may request you complete our brief verification process before resuming play and deposit/withdrawal activities.
To expedite this process, please review our frequently asked questions:
Where can I upload the requested documents?
Use this secure document link to upload your personal documents:
Learn more by watching a video about uploading documents for verification.
Below is a visual representation showing how to navigate to the Document Upload Center via the DraftKings Sportsbook app.
What is a self-certified ID (SCID)?
Used to confirm your identity, this is a picture of you holding one of the following IDs next to your face:
- Driver's License
- Passport
- Government-issued photo ID
Important: The SCID you upload must include a current ID and the entirety of the information on the ID must be viewable.
For the best SCID:
- Your ID must be valid, not expired, and the entire ID must be in-frame.
- Have great lighting from the front to ensure a high-quality picture.
- Have your head and shoulders in the frame, similar to an ID photo.
- Avoid sunglasses or hats, and don’t use any filters.
Learn more by watching the video about uploading a valid SCID.
What is considered proof of residence?
Used to confirm your current residence, acceptable documents include:
- Utility invoices
- Example: Home services for energy, water/sewer, gas, or trash.
- Communications invoices
- Example: Home services for phone, internet, cable, satellite, and mobile phones.
- Bank statements
- Leases with matching service and delivery addresses if dated within 60 days.
Important: Other document types will not be accepted as proof of residence.
Proof of residence documents need to show your:
- Name
- Current address
- An invoice/customer/account number
- A date within 60 days of the upload date
Do you have any additional document upload criteria?
- We can’t accept expired or temporary IDs.
- For identification uploads: scans, paper temporary IDs, Digital IDs, and PDFs aren't permitted.
- For Proof of Residence uploads: screenshots, images of paper statements, and PDFs are permitted.
- Uploaded images must be clearly visible and uploaded in full.
- Important: Include all pages of a document that are not altered or redacted in any way, as this will void the document’s validity.
If prompted to Scan ID & Consent to Verify ID customers should follow these steps:
1. Once you complete account creation and verify your identity steps proceed with the Scan ID steps.
2. Complete the Consent to Verify ID page.
3. Click Allow for Allow verify-v2.socure.com
4. Front of ID: While on the To Get Started page, place your ID on a flat surface and hold your phone over the ID.
5. Ensure the front of your ID is in the viewfinder while scanning your ID.
6. Submit the Front side captured image.
- Submit Image for Validation.
- Click, Success.
7. Back of ID: While on the To Get Started page, flip your ID over so the barcode is showing and hold your phone over the ID.
- Make sure the barcode is sharp and in focus
- The scan may indicate to keep the ID flat.
8. Proceed with capturing the back side of your ID and click Submit, or Retake if you’d like to try taking the picture again.
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9. Customers will be prompted with the option to Skip and Verify Later if it’s preferred.
- Customers will still need to verify their age and identity before using DraftKings’ products.
10. Proceed with completing verification by verifying your identity via your full 9-digit social security number.
By uploading these documents, you are acknowledging to abide by our Conditions of Participation from our Terms of Use.
Note: Violations of the DraftKings Terms of Use may result in permanent account closure.
View the video below on "How to upload documents to verify your identity?"
Access the video transcript.