1. DraftKings Help Center (US & CA)
  2. My Account
My Account

Managing your account, making deposits/withdrawals, responsible gaming, and a variety of other account-related topics.

Geolocation & Troubleshooting
Why can't DraftKings detect my location while using my iOS Mobile Device? Why can't DraftKings detect my location while using my Android Mobile Device? Location checking - I am being incorrectly located outside of my state (PC/Mac) How do I turn on location services? Location checking - how do I enable my Wi-Fi? Why do I need to download/install the GeoComply Player Location Check plugin?
See all 16 articles
Account Profile & Settings
Why am I being asked to verify my identity? How do I change my email address? Can I change my DraftKings username? How do I manage push notifications or email settings? Why am I asked to provide my Social Security number (SSN)? How do I create an account?
Account Login & Security
I lost my login details, what can I do? Account Security How do I reset my password? What is 2-factor authentication (2FA)? What is strong authentication and how do I enable it?
Account Management
Where do I find my transaction history? What do the transaction categories on the transaction page mean? Does DraftKings prevent commingling of funds between consumer accounts and company operating expenses? Does DraftKings charge an inactivity fee? Can I disable the Casino? How can I permanently close my account for any reason? *
Account Policies
Can I use my existing Daily Fantasy account to login to DraftKings Sportsbook or Casino? How do I verify my identification (ID)? Can I create another account? What are the rules for having multiple accounts? Why am I getting a Duplicate Account message? How old do I have to be to play on DraftKings?
See all 9 articles
Responsible Gaming
Responsible Gaming and Patron Protection (Sportsbook and Casino) Responsible Gaming (Daily Fantasy) How can DraftKings help me manage my play? How can I limit my playing with Self Exclusion? What is self-exclusion and how can I exclude my account? Can I set limits for just Casino?
See all 8 articles
Deposits
How do I Deposit? I’m having problems depositing money into my DraftKings account, what can I do? Can I use someone else’s form of payment to deposit into my DraftKings account? Can I apply a limit to the amount I deposit? Why am I being told I’ve reached my deposit limit? Does DraftKings Marketplace have deposit limits?
See all 11 articles
Withdrawals
Withdrawing from DraftKings - overview How do I withdraw funds from DraftKings? How do I cancel a withdrawal I requested? Withdrawal tracker - overview Are there any minimum or maximum limits on withdrawals? How long do withdrawals take?
See all 12 articles
Loyalty & Rewards
How is my Player Status Tier determined and where do I see my progress? What are Crowns and how do I earn them? When will the Crowns I earned be credited to my account? What are DK Dollars? What are Daily Fantasy Achievements? When can I expect my Casino free credits?
See all 8 articles
Promotions
What promotions are currently available? How do I qualify for a promotion? How can I see if I opted in a promotion? When will my promotion be credited? How do I apply a boost? I am a Casino player. Are there any deposit bonuses available to me?
See all 7 articles
Taxes
Am I taxed on my withdrawals? Why am I being asked to submit a W-9 form for a DFS withdrawing? Why am I being asked to fill out Form W-9? How do I get credit for withholding with the IRS? Are gambling winnings reported to the IRS? Where can I find my tax forms/documents?
See all 7 articles