1. DraftKings Help Center (US)
  2. My Account
My Account

Managing your account, tax information, responsible gaming, and a variety of other account-related topics.

Geolocation & Troubleshooting
Why can’t DraftKings detect my location? Why am I seeing a restricted or ineligible location message? Can I access DraftKings from my phone or tablet? How do I enable my Wi-Fi? How do I turn on location services for an Android mobile device? How do I turn on location services for an iOS mobile device?
See all 15 articles
Account Profile & Settings
Why am I being asked to verify my identity? How do I change the email address on my DraftKings account? Can I change my DraftKings username? How do I manage push notifications or email settings? Why am I asked to provide my Social Security number (SSN) to DraftKings? How do I create an account?
See all 7 articles
Account Login & Security
What can I do if my account is locked? Troubleshooting login issues - overview Account Security How do I reset my password? What is two-factor authentication (2FA)? How do I enable or disable two-factor authentication (2FA)?
See all 8 articles
Account Management
DraftKings' getting started guide Where do I find my transaction history? What do the transaction categories on the transaction page mean? Does DraftKings prevent commingling of funds between consumer accounts and company operating expenses? Does DraftKings charge an inactivity fee? Can I disable the Casino?
Account Policies
Can I use my existing DraftKings account to log into all products? How do I verify my account? Can I create multiple DraftKings accounts? Why am I getting a Duplicate Account message? How old do I have to be to play on DraftKings? How is my information protected?
See all 8 articles
DK Dollars
What are DK Dollars?
Promotions
When will my promotion be credited? What promotions are currently available? How do I qualify for a promotion? How can I see if I opted-into a promotion? How do I apply a boost? When can I expect my Casino free credits?
See all 8 articles
Taxes
Key tax dates for DraftKings - 2021 Where can I find my DraftKings tax forms / documents (1099/ W-2G)? Why am I being asked to fill out an IRS Form W-9 for DraftKings? How do I update personal information on my tax forms (1099-Misc / W-2G) for DraftKings? How do I opt in to electronic-only delivery of tax forms (1099/ W-2G) from DraftKings? How do I get a Win/Loss Statement from DraftKings?
See all 11 articles