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DraftKings Help Center
  1. DraftKings Help Center (US)
  2. Diamond & Onyx Tier Information
  3. GeoComply Troubleshooting
  4. General GeoComply Troubleshooting
General GeoComply Troubleshooting

The contents of this subsection are designed to assist Diamond & Onyx customers in understanding on an overview, informational, and step-by-step basis, how to navigate general Geolocating issues.

How do I alleviate being too close to another jurisdiction’s border? How do I enable my Wi-Fi? - overview Why can’t DraftKings detect my location? - overview Why am I seeing a restricted or ineligible location message? - overview Do I need to disable my proxy, virtual private network, or remote desktop program to use DraftKings as a Diamond or Onyx customer? Browser and Mobile Device Requirements: General Troubleshooting for DraftKings Diamond & Onyx customers
Additional ways to contact us
Mail:
US Office
222 Berkeley St
Boston, MA 02116
UK Office
15 Ingestre Place
Soho London W1F OJH
Box #: Suite 265
Malta Office
Quantum House
75, Abate Rigord St.
Ta’ Xibex XBX 1120
Malta
Support Hours
Our Team is available 24 hours a day, 7 days a week.
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